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FREQUENTLY ASKED
QUESTIONS

WHEN YOU ORDER FROM SCORGANICHAIRCARE LLC. YOU AGREE TO OUR POLICIES AND OUR PROCESSING TIME. PLEASE UNDERSTAND THAT EVERY PRODUCT IS HANDMADE.

  • MY PACKAGE SAYS DELIVERED BUT ISN'T HERE, WHY?
    Don't hesitate to contact your local USPS office with your tracking information if this situation ever comes. ​
  • ​HOW LONG IS SHIPPING?/ PROCESSING TIME?
    Processing time is currently 5-10 business days; this does not include USPS shipping time after your package has been dropped off. ​
  • WHEN WILL I SEE HAIR GROWTH?
    Everyone's journey is different; you can expect to see a change in your hair by finishing your first bottle. Some people get growth in a week. Some get an increase in two months. Remember that your development is based on your consistency with your hair Regimen. These aren't for you if you're looking for magic hair growth oil or butter. If you want accurate results with natural products, these are for you. We can't promise you waist-length hair in four months, but we can promise you will see a tremendous change and results using our products.
  • ​MY PACKAGE CAME DAMAGED.
    Our company makes sure we pack every product DILIGENTLY once it gets to USPS. WE ARE NO LONGER RESPONSIBLE.
  • USPS SAYS MY PACKAGE HAS BEEN MISPLACED. WHAT'S NEXT?
    Unfortunately, we are not responsible for any lost packages. Please file a claim online with USPS to get a refund issued.
  • HOW CAN WE CONTACT YOU?
    info@scorganichaircare.com
  • RETURN POLICY
    All sales are final, with no returns or exchanges ON ANY ORDERS, due to sanitary purposes and the sensitivity of our products. ​
  • REFUND POLICY:
    ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES ARE ALLOWED. ​
  • OUR CANCELLATION POLICY
    Please make sure you're particular about your purchase before you checkout. After your order has been processed, you will not be able to cancel. So, unfortunately, your request to CANCEL will be DENIED.
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